Privacy Policy for Traddal

1. Who We Are

• Company name: Traddal
• Website: traddal.com
• Email: info@traddal.com

Traddal is the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data.

Information you provide directly

• Name
• Email address
• Password and login details
• Company or organisation name
• Payment information (processed by third party payment providers)
• Any content you submit when contacting support
• Product descriptions or related information entered into the Services

Information we collect automatically

• IP address
• Browser type and version
• Device and operating system
• Pages viewed and actions taken on the website
• Session information
• Cookies and similar tracking technologies

Information from your use of the Services

When you input product information to generate predictions or classifications, we process this data to provide the outputs. We do not sell or share this information with advertisers or data brokers.

3. How We Use Your Personal Data

We use your data for the following purposes:

• To provide, maintain and operate the Services
• To create and manage your account
• To process subscription payments
• To respond to enquiries and provide customer support
• To improve and develop the Services
• To send service related emails
• To detect and prevent fraud and misuse
• To comply with legal obligations

We will only use your personal data for the purposes described above.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Performance of a contract to provide the Services
• Legitimate interests such as improving the website and preventing fraud
• Consent for optional cookies or marketing
• Legal obligation where processing is required by law

5. How We Share Your Data

We may share your personal data with:

• Trusted service providers who help us operate the Services, such as hosting providers, analytics services and payment processors
• Professional advisers such as lawyers or accountants
• Government authorities where required by law

We do not sell personal data and we do not share classification inputs or product descriptions with marketers or advertisers.

6. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or UK International Data Transfer Agreements.

7. Data Retention

We keep your personal data only for as long as necessary for:

• Providing the Services
• Meeting legal and regulatory requirements
• Resolving disputes
• Enforcing agreements

You may request deletion of your data at any time.

8. Your Rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data
• Restrict certain types of processing
• Object to processing based on legitimate interests
• Request data portability
• Withdraw consent where processing is based on consent
• Not be subject to solely automated decisions that have legal effects

You can exercise your rights by contacting us at info@traddal.com.

9. Security

We use technical and organisational measures to protect your personal data. While we take security seriously, no online service can guarantee complete protection.

10. Third Party Links

The Services may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.

11. Children

The Services are not intended for individuals under 18 years old. We do not knowingly collect data from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on traddal.com. Continued use of the Services constitutes acceptance of any updates.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at:

info@traddal.com